Technical support for GSI software products is available on a pay-per-incident basis. "Pay-per-incident" means that the user will be charged a one-time flat-rate fee of $50.00 for resolution of a single technical support issue. For more information, please read our technical support policy statement.

Before you call, please see our Frequently Asked Questions. It's free!

 
Support by telephone 713-522-6414

Support by email

rbcainfo@gsi-net.com
Support by fax
713-522-8010
(please write "Software Technical Support" on the top of the fax)
 

When contacting technical support you must provide the following information:

  • Your name
  • Company name
  • Your software registration number
  • The name of the software package you are inquiring about
    (e.g. RBCA for Chemical Releases, TRRP, or Atlantic Canada)
  • The version of the software you are running
    (e.g. 1.3a)
  • The version of Microsoft Windows and Microsoft Office you are using
  • Your credit card information
    (card number, expiration date, and cardholder name)

    • Credit card information must be given before technical support can be provided. Please note that the $50 charge is waived if the problem you encountered is determined to be due to an error in the software.

    Training can also help you learn more about Risk Based Corrective Action and how it can be applied to your site. GSI has offered courses around the world for many different audiences (academic, regulatory, industry). Please see our training schedule for upcoming events.

     

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